Videos

On the final episode of 2024, Natalie is joined by authors Mark Abraham and David Edelman to discuss their new book, Personalized: Customer Strategy in the Age of AI. David, Mark, and Natalie discuss how customer expectations are evolving for the digital era, why businesses often get stuck and don’t go far enough when it comes to personalization, and how generative AI will unlock new real-time personalization opportu...

🎮 Gary joins the retail analyst Natalie Berg on #RetailDisrupted to discuss everything from malls and makeup to meme stocks! They explore: ♦ GameStop’s origins: what inspired Gary and James McCurry to launch the world’s first video game store in the early 80s? ♦ The pivot to makeup: Gary discusses how a conversation with former Macy’s Chairman Terry Lundgren sparked the idea for Laura Mercier. ♦ Continuous improveme...

In this clip from Retail Disrupted (Episode 45 - Amazon Must Disrupt Itself), Natalie Berg and Miya Knights, co-authors of 'Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce', discuss how Amazon is reportedly planning to launch a Temu-style storefront and whether Chinese disruptors like Temu, Shein and AliExpress pose a threat to Amazon's business. You can listen to the full epi...

Jeremy Schwartz was the turnaround CEO of Pandora, the world’s largest jewellery company with 2,500 stores and e-commerce sites in 90 countries. Prior to that, Jeremy was Chairman and CEO of The Body Shop from 2013 to 2017. He also previously spent time at Sainsbury’s and, as Brand Director, he was the architect of the grocer’s turnaround in 2005 which saw a decade of growth after years in decline. He is the former M...

What did everyone get wrong about Blockbuster? Former CEO of Blockbuster and 7-Eleven James Keyes joins Natalie Berg on #RetailDisrupted to discuss: ♦ Change equals opportunity – lessons from Jim’s career and how to avoid being disrupted during periods of turbulence. ♦ Dispelling the myths behind Blockbuster’s demise – why fear, not Netflix, killed Blockbuster. ♦ Why Jim believes we might see a revival of the Blockbu...

Was 10-minute grocery delivery always a pipe dream? Deliveroo's Paul Wilkinson shares his views. This is a short snippet from Episode 37: It’s a Density Game, with Deliveroo’s Paul Wilkinson We explore: 🔹 Quick commerce: what went wrong and how will it evolve? 🔹 Why Deliveroo won’t chase 15-minute delivery and learnings from the restaurant sector. 🔹 Why retail partners are more open to collaboration in 2024. 🔹 De...

Natalie speaks to Nigel Oddy, currently CEO of the UK and Europe’s leading golf retailer American Golf, and previously CEO of House of Fraser, New Look, Matalan and The Range. This episode is part of a special collaboration with the Richmond Retail & E-commerce Directors' Forum. Nigel will be speaking at the event alongside leaders from across the industry - Tesco, Charlotte Tilbury, TikTok, N Brown and more: https:/...

This episode is part of a collaboration with the Richmond Retail & E-commerce Directors' Forum. Sarah Welsh, CEO of Retail at N Brown, gives us a sneak peek into what she'll be discussing at the event in April 2024. She and Natalie Berg explore: - What are the barriers to getting women in retail leadership positions? - The importance of representation - how should we nurture future female leaders? - Who has inspired ...

Helen Dickinson OBE, CEO of the British Retail Consortium, joins Natalie Berg to discuss the BRC’s 2024 manifesto. They explore: - Business rates: how is the retail industry disproportionately affected and what does reform look like? - Retail jobs and impact of AI: how can the industry continue to attract and retain talent? - Shoplifting and staff abuse: what can be done to deter retail theft? - ESG: how can retailer...