Videos

Menopause isn’t optional - it’s universal. Yet millions of menopausal women face confusing products, hard-to-find solutions, and poor customer experiences. Hear why Heather Jackson, CEO and co-founder of GenM, believes accessibility and thoughtful design for menopausal consumers isn’t just a nice to have — it’s essential. #MenopauseMatters #WomenWellness #Menopause #WomensHealth #Wellness #WomenEmpowerment #BrainFog ...

💥 Retail Disrupted is back with a brand-new episode on retail transformation featuring: · Phil Hackney, Chief Operating Officer at Matalan · Katherine Davis, Chief Retail Officer at Matalan · Martin Ward, Head of Software for the UK & Ireland at Toshiba Global Commerce Solutions The conversation looks at why non-food retailers like Matalan are increasingly adopting self-checkout. From retail automation trends to imp...

What does it take for a legacy retailer to grow in 2025? In this episode of Retail Disrupted, we look at how Matalan is rethinking its business with the help of Toshiba Global Commerce Solutions. Guests Phil Hackney (COO, Matalan), Katherine Davis (Chief Retail Officer, Matalan), and Martin Ward (Head of Software UK & Ireland, Toshiba Global Commerce Solutions) join Natalie Berg to share how the retailer is using dig...

Mark Thomson from Zebra Technologies talks about the role of AI in grocery shopping, real-time personalization, self-checkout, and the rise of retail media. From online grocery shopping trends to smart grocery technology in stores, he explains how digital tools are reshaping the grocery customer experience and driving grocery retail innovation. #retail #consumer #retailinsights #retailpodcast #retailtrends #futureofr...

How should retail stores evolve in a digital era? Richard Fisher, Design Manager at Holland & Barrett, and Chris Newell, Creative Partner at Syn, share their perspective on the future of physical retail. They explain why stores need to become more experiential, blending digital transformation in retail with the in-store customer experience. From health and wellness retail trends to the future of brick-and-mortar stor...

Holland & Barrett has opened its first-ever experience store in Cardiff – a space that blends wellness, technology, and design in a way few retailers have attempted. In this episode of Retail Disrupted, Natalie Berg is joined by Richard Fisher (Design Manager, Holland & Barrett) and Chris Newell (Creative Partner, Syn). Together, they share how disruptive thinking in retail shaped the concept and what it means for th...

Is paying directly on your scan and go device the next step in retail? Mark Thomson from Zebra Technologies explains why this kind of contactless shopping technology isn’t far away. From mobile checkout to cashierless shopping solutions, the shift toward in-store digital payment could redefine the future of retail technology. As retailers look for faster, more seamless ways to serve customers, scan and go devices may...

What’s next for grocery retail? This episode of Retail Disrupted breaks down what’s coming in the aisles, apps, and warehouses. Natalie Berg welcomes Mark Thomson (Director, Retail & Hospitality Strategy EMEA, Zebra Technologies). He brings clarity to the tech reshaping the sector - from smart grocery stores to supermarket automation and the online shopping boom. This conversation is packed with insight into grocery ...

Nadine Merabi shares her extraordinary journey from teaching herself to sew via YouTube to creating her eponymous fashion brand, NADINE MERABI, known for bold palettes, showstopping designs, and timeless glamour. In this episode, Nadine talks about the joys and challenges of building a fashion business, scaling rapidly, and the lessons she learned when 800% growth became the toughest moment of her career. She also sh...

Andrew Xeni, Founder/Chairman of Nobody's Child and Soreto, and Founder/CEO of Fabacus joins Natalie Berg on the the Retail Disrupted podcast. They discuss the evolution of the M&S-backed fashion brand known for its commitment to affordability and sustainability. Andrew shares insights on NC's transition from pure-play e-commerce to physical retail and the importance of product diversification and brand elevation in ...

Andrew Xeni is the Founder/Chairman of Nobody’s Child and Soreto, and Founder/CEO of Fabacus. He joins Natalie on the podcast to discuss the evolution of Nobody's Child, an M&S-backed fashion brand known for its commitment to affordability and sustainability. He shares insights on the brand's transition from pure-play e-commerce to physical retail and the importance of product diversification and brand elevation in o...

They’re some of the biggest trends shaping the bridal industry, according to @davidsbridal CEO Kelly Cook! In this episode of @retaildisrupted, Kelly joins Natalie Berg to discuss how David’s Bridal is embarking on the biggest shift in its 75-year history, transitioning from a legacy bridal retailer to becoming a tech-powered retail, AI, and media powerhouse. #retail #retailCEO #retaildisrupted #davidsbridal #consume...

Kelly Cook is the newly appointed CEO of David’s Bridal. She joins Natalie on the podcast to discuss how David’s Bridal is embarking on the biggest shift in its 75-year history, transitioning from a legacy bridal retailer to becoming a tech-powered retail, AI, and media powerhouse. They explore: • How David’s plans to expand beyond wedding dresses to capture a bigger piece of the $65 billion wedding industry, leverag...

Markdown optimization, according to Centric Software’s Beatriz Ciraudo Brito. She joins me on Retail Disrupted to explain the benefits of AI-powered markdowns as well as: 💨 Real-time retail: what retailers can learn from disruptors like Shein and the importance of agility and speed for fashion retailers today. 🔢 Data, data, data: the dangers of relying on intuition (or Excel!) when it comes to making important deci...

Kirsty Keoghan is responsible for eBay’s global fashion business. She joins Natalie Berg to discuss the evolution of the fashion category on the platform, emphasizing the importance of a frictionless experience for both buyers and sellers, and the trust built through authenticity guarantees. Kirsty shares how the competitive landscape is evolving and the impact of eBay’s decision to remove fees for private sellers. T...

Uncertainty and disruption is our new normal, Jigsaw CEO Hash Ladha tells Natalie Berg on the #retaildisrupted podcast. This is a clip from episode 68, which is brought to you by The Richmond Retail & Ecommerce Directors' Forum, where Hash will be joining us on stage to share leadership lessons. Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs! #retaildisrupted #rich...

Hash Ladha, CEO of Jigsaw and former CEO of Oasis and Warehouse, joins host Natalie Berg to discuss fashion retailing, the resurgence of accessible luxury, and lessons for the next generation of retail leaders. They explore: • Accessible luxury – with competition intensifying, how does Hash see the sector evolving? • Why there hasn’t been a “normal” year in retail since the Brexit vote in 2016. • From the Budget to t...

Jessica Cole, former Senior Director Own Brand, Masterbrand, Customer Strategy & Propositions at Asda, tells Natalie Berg about the retail innovations that have failed to take off but why we should brace ourselves for more disruption in the future. This is a clip from the Retail Disrupted podcast, episode 65 which is brought to you by the Richmond Retail & Ecommerce Directors' Forum. In this episode, Natalie speaks t...

Jane Mustoe, Senior Technology Director at Tesco, tells Natalie Berg how the retailer is using tech to enhance both customer and colleague experiences. This is a clip from #RetailDisrupted episode 67: Every Little (Bit of Innovation) Helps: Chatbots, Digital Twins, Autonomous Stores, and Drones With Tesco. 🎧 Full episode: https://retaildisrupted.com/episode/every-little-bit-of-innovation-helps-chatbots-digital-twins...

Martin George, former customer director at Waitrose & Partners and commercial director at British Airways, shares his views on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints. To what extent do customer expectations translate across industries? Hear what he had to say. This is a clip from the Retail Disrupted podcast, episode 65 which is brought ...