Videos

They’re some of the biggest trends shaping the bridal industry, according to @davidsbridal CEO Kelly Cook! In this episode of @retaildisrupted, Kelly joins Natalie Berg to discuss how David’s Bridal is embarking on the biggest shift in its 75-year history, transitioning from a legacy bridal retailer to becoming a tech-powered retail, AI, and media powerhouse. #retail #retailCEO #retaildisrupted #davidsbridal #consume...

Kelly Cook is the newly appointed CEO of David’s Bridal. She joins Natalie on the podcast to discuss how David’s Bridal is embarking on the biggest shift in its 75-year history, transitioning from a legacy bridal retailer to becoming a tech-powered retail, AI, and media powerhouse. They explore: • How David’s plans to expand beyond wedding dresses to capture a bigger piece of the $65 billion wedding industry, leverag...

Markdown optimization, according to Centric Software’s Beatriz Ciraudo Brito. She joins me on Retail Disrupted to explain the benefits of AI-powered markdowns as well as: 💨 Real-time retail: what retailers can learn from disruptors like Shein and the importance of agility and speed for fashion retailers today. 🔢 Data, data, data: the dangers of relying on intuition (or Excel!) when it comes to making important deci...

Kirsty Keoghan is responsible for eBay’s global fashion business. She joins Natalie Berg to discuss the evolution of the fashion category on the platform, emphasizing the importance of a frictionless experience for both buyers and sellers, and the trust built through authenticity guarantees. Kirsty shares how the competitive landscape is evolving and the impact of eBay’s decision to remove fees for private sellers. T...

Uncertainty and disruption is our new normal, Jigsaw CEO Hash Ladha tells Natalie Berg on the #retaildisrupted podcast. This is a clip from episode 68, which is brought to you by The Richmond Retail & Ecommerce Directors' Forum, where Hash will be joining us on stage to share leadership lessons. Watch/listen to the full episode, where Hash shares his views on everything from returns to tariffs! #retaildisrupted #rich...

Hash Ladha, CEO of Jigsaw and former CEO of Oasis and Warehouse, joins host Natalie Berg to discuss fashion retailing, the resurgence of accessible luxury, and lessons for the next generation of retail leaders. They explore: • Accessible luxury – with competition intensifying, how does Hash see the sector evolving? • Why there hasn’t been a “normal” year in retail since the Brexit vote in 2016. • From the Budget to t...

Jessica Cole, former Senior Director Own Brand, Masterbrand, Customer Strategy & Propositions at Asda, tells Natalie Berg about the retail innovations that have failed to take off but why we should brace ourselves for more disruption in the future. This is a clip from the Retail Disrupted podcast, episode 65 which is brought to you by the Richmond Retail & Ecommerce Directors' Forum. In this episode, Natalie speaks t...

Jane Mustoe, Senior Technology Director at Tesco, tells Natalie Berg how the retailer is using tech to enhance both customer and colleague experiences. This is a clip from #RetailDisrupted episode 67: Every Little (Bit of Innovation) Helps: Chatbots, Digital Twins, Autonomous Stores, and Drones With Tesco. 🎧 Full episode: https://retaildisrupted.com/episode/every-little-bit-of-innovation-helps-chatbots-digital-twins...

Martin George, former customer director at Waitrose & Partners and commercial director at British Airways, shares his views on whether customers expect the same experience (frictionless, self-service, personalisation) across different touchpoints. To what extent do customer expectations translate across industries? Hear what he had to say. This is a clip from the Retail Disrupted podcast, episode 65 which is brought ...

Martin George, former Customer Director at Waitrose, and Jessica Cole, Senior Director Own Brand, Masterbrand, Customer Strategy & Propositions, at Asda join Natalie to discuss the evolving role of marketing in retail. They explore: - Retail disruption – how has AI impacted retail marketing? How have legacy retailers responded to disruption? Which grocery innovations haven’t stuck? - Customer centricity – how to embe...

Nazim Cassim is a retail veteran who served on the Massmart board during the Walmart acquisition. Today, he splits his time between South Africa and Dubai in his current role as CEO of QVWi Retail, MEA. Nazim is also a Founding Member of the Retail Institute of South Africa (RISA), whose mission is to empower the country’s retail workforce through professionalization and training. Nazim joins Natalie Berg on the Reta...

Matt Hopkins, Founder of IND!E, joins Natalie to discuss the evolution of pop-up shops, the role of small and medium-sized enterprise (SME) brands in driving innovation, and the significance of storytelling in retail. Check out the full episode: - Retail Disrupted: https://retaildisrupted.com/episode/powering-the-pop-ups - YouTube (audio): https://youtu.be/WM6dU5JSE5g?si=uQdYYC7Yy7O7pCkJ - Or wherever you get your po...

On the first episode of 2025, SoSweet Managing Director George Robinson shares the retailer's remarkable TikTok journey. It started with a Gavin & Stacey inspired clip that went viral in 2020. The business is now making millions on the platform. We discuss: 🍬 The SoSweet story - how a pandemic pivot unlocked a lucrative new channel for the family business. 💷 Monetizing your audience - how SoSweet’s early TikTok suc...

On the final episode of 2024, Natalie is joined by authors Mark Abraham and David Edelman to discuss their new book, Personalized: Customer Strategy in the Age of AI. David, Mark, and Natalie discuss how customer expectations are evolving for the digital era, why businesses often get stuck and don’t go far enough when it comes to personalization, and how generative AI will unlock new real-time personalization opportu...

🎮 Gary joins the retail analyst Natalie Berg on #RetailDisrupted to discuss everything from malls and makeup to meme stocks! They explore: ♦ GameStop’s origins: what inspired Gary and James McCurry to launch the world’s first video game store in the early 80s? ♦ The pivot to makeup: Gary discusses how a conversation with former Macy’s Chairman Terry Lundgren sparked the idea for Laura Mercier. ♦ Continuous improveme...

In this clip from Retail Disrupted (Episode 45 - Amazon Must Disrupt Itself), Natalie Berg and Miya Knights, co-authors of 'Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce', discuss how Amazon is reportedly planning to launch a Temu-style storefront and whether Chinese disruptors like Temu, Shein and AliExpress pose a threat to Amazon's business. You can listen to the full epi...

Jeremy Schwartz was the turnaround CEO of Pandora, the world’s largest jewellery company with 2,500 stores and e-commerce sites in 90 countries. Prior to that, Jeremy was Chairman and CEO of The Body Shop from 2013 to 2017. He also previously spent time at Sainsbury’s and, as Brand Director, he was the architect of the grocer’s turnaround in 2005 which saw a decade of growth after years in decline. He is the former M...

What did everyone get wrong about Blockbuster? Former CEO of Blockbuster and 7-Eleven James Keyes joins Natalie Berg on #RetailDisrupted to discuss: ♦ Change equals opportunity – lessons from Jim’s career and how to avoid being disrupted during periods of turbulence. ♦ Dispelling the myths behind Blockbuster’s demise – why fear, not Netflix, killed Blockbuster. ♦ Why Jim believes we might see a revival of the Blockbu...

Was 10-minute grocery delivery always a pipe dream? Deliveroo's Paul Wilkinson shares his views. This is a short snippet from Episode 37: It’s a Density Game, with Deliveroo’s Paul Wilkinson We explore: 🔹 Quick commerce: what went wrong and how will it evolve? 🔹 Why Deliveroo won’t chase 15-minute delivery and learnings from the restaurant sector. 🔹 Why retail partners are more open to collaboration in 2024. 🔹 De...

Natalie speaks to Nigel Oddy, currently CEO of the UK and Europe’s leading golf retailer American Golf, and previously CEO of House of Fraser, New Look, Matalan and The Range. This episode is part of a special collaboration with the Richmond Retail & E-commerce Directors' Forum. Nigel will be speaking at the event alongside leaders from across the industry - Tesco, Charlotte Tilbury, TikTok, N Brown and more: https:/...