About the Podcast
Retail Disrupted explores how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to today's ubiquitously connected consumers.
Host Natalie Berg has spent the past two decades analysing, commentating and occasionally predicting retail trends. She is curious and passionate about retail reinvention and wanted to create a podcast that draws on her global network of industry experts to share their insights and experiences. With guests ranging from retail CEOs, business leaders, disruptive brands and top industry experts, there's something for every listener with an interest in the perpetually evolving retail landscape.
Topics Covered
- Retail leadership lessons: thriving amid disruption
- How to meet the needs of today’s hyper-informed, “on-my-terms” shopper
- Unified commerce: the convergence of physical and digital retail
- How technology can enhance the customer experience
- Store reinvention: how to repurpose bricks & mortar retail
- Future of e-commerce
- How AI and other emerging technologies will revolutionise the retail sector
- Macroeconomic, sociodemographic and ESG trends
- Evolution of customer loyalty
About Natalie Berg
Natalie is a London-based retail analyst, author and founder of NBK Retail. Renowned for her thought leadership in the global retail industry, Natalie offers clients valuable insights and strategic guidance on the trends transforming the retail landscape. Her expertise is sought by leading retail and FMCG brands, technology vendors, consultancies and industry partners.
Natalie has co-authored two acclaimed books on retail, including Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce, now translated into 18 languages.
In addition to hosting the Retail Disrupted podcast, Natalie frequently serves as a go-to commentator for TV and radio. Her views on retail have been published in the FT, Guardian, BBC, The Times, New York Times, among others, and she is a guest contributor for Forbes, Retail Week and Monocle Radio.
Natalie can often be found chairing or speaking at industry events around the globe, and she is also an elected member of the KPMG Retail Think Tank where she provides quarterly insights and analysis on the health of the UK retail sector.
Fun facts about Natalie: she grew up in the US, but has spent half of her life in the UK. Her passions outside of retail are gardening, strength training, practicing French and advocating for neurodiversity awareness. She lives in London with her husband and two kids.