About the Podcast
Disrupt or be disrupted - that's the choice facing retailers today.
Hosted by retail analyst Natalie Berg, Retail Disrupted™ is a top 5% global podcast exploring the future of retail, e-commerce, and consumer behavior. Learn from the leaders and disruptors as we dive into the future of shopping — from agentic commerce and omnichannel strategy to reimagined stores, sustainability, social commerce, and more. We explore how technology is reshaping retail, how shopping habits will evolve in the future, and what brands need to do to stay relevant in this digital era.
Each episode offers practical insights, sharp analysis, and big-picture thinking to help you navigate the evolving retail sector with confidence.
Natalie has spent over two decades analysing, commentating and occasionally predicting retail trends. She is curious and passionate about retail reinvention and, with guests ranging from retail CEOs, business leaders, disruptive brands and top industry experts, there's something for every listener with an interest in the perpetually evolving retail landscape.
Topics Covered
- Retail leadership lessons: thriving amid disruption
- How to meet the needs of today’s hyper-informed, “on-my-terms” shopper
- Unified commerce: the convergence of physical and digital retail
- How technology can enhance the customer experience
- Store reinvention: how to repurpose bricks & mortar retail
- Future of e-commerce
- How AI and other emerging technologies will revolutionize the retail sector
- Macroeconomic, sociodemographic and ESG trends
- Evolution of customer loyalty
About Natalie Berg
Natalie Berg is a leading retail analyst and the founder of NBK Retail, a consultancy that helps businesses navigate the rapidly evolving world of commerce. A recognized authority on global retail trends, Natalie delivers actionable insights to top retailers, FMCG brands, technology providers, and consultancies.
In addition to hosting the Retail Disrupted podcast, Natalie is also a trusted media commentator, regularly appearing on TV and radio. Her expert analysis has been featured in the Financial Times, BBC, The Times, The Guardian, The New York Times, and Forbes.
She is the co-author of two acclaimed industry books, including Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce, which has been translated into 19 languages.
A frequent keynote speaker at major retail events worldwide, Natalie also serves as an elected member of the KPMG Retail Think Tank, where she provides quarterly insights on the health and dynamics of the UK retail sector.
Fun facts about Natalie: she grew up in the US but has spent half of her life in the UK. Her passions outside of retail are gardening, strength training, French, and advocating for neurodiversity awareness (she is a late diagnosed ADHD-er). Natalie lives in London with her husband and two kids.