About the Podcast
Disrupt or be disrupted - that's the choice facing retailers today.
This podcast unpacks the latest trends and innovations impacting the global retail sector. We explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to consumers.
Host Natalie Berg has spent the past two decades analysing, commentating and occasionally predicting retail trends. She is curious and passionate about retail reinvention and wanted to create a podcast that draws on her global network of industry experts to share their insights and experiences. With guests ranging from retail CEOs, business leaders, disruptive brands and top industry experts, there's something for every listener with an interest in the perpetually evolving retail landscape.
Topics Covered
- Retail leadership lessons: thriving amid disruption
- How to meet the needs of today’s hyper-informed, “on-my-terms” shopper
- Unified commerce: the convergence of physical and digital retail
- How technology can enhance the customer experience
- Store reinvention: how to repurpose bricks & mortar retail
- Future of e-commerce
- How AI and other emerging technologies will revolutionise the retail sector
- Macroeconomic, sociodemographic and ESG trends
- Evolution of customer loyalty
About Natalie Berg
Natalie Berg is a leading retail analyst and the founder of NBK Retail, a consultancy that helps businesses navigate the rapidly evolving world of commerce. A recognized authority on global retail trends, Natalie delivers actionable insights to top retailers, FMCG brands, technology providers, and consultancies.
In addition to hosting the Retail Disrupted podcast, Natalie is a trusted media commentator, regularly appearing on TV and radio, and her expert analysis has been featured in outlets such as the Financial Times, BBC, The Times, The Guardian, The New York Times, and Forbes, where she is a regular contributor.
She is also the co-author of two acclaimed books on the industry, including Amazon: How the World’s Most Relentless Retailer Will Continue to Revolutionize Commerce - now translated into 19 languages.
A frequent keynote speaker at major retail events worldwide, Natalie also serves as an elected member of the KPMG Retail Think Tank, offering quarterly insights on the health and dynamics of the UK retail sector.
Fun facts about Natalie: she grew up in the US but has spent half of her life in the UK. Her passions outside of retail are gardening, strength training, practicing French and advocating for neurodiversity awareness. She lives in London with her husband and two kids.