Retail Disrupted

Learn from the leaders and disruptors shaping the future of retail.

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Hosted by Natalie Berg, the Retail Disrupted podcast explores the biggest trends in retail, e-commerce, and consumer behavior. Join us every week for lively discussions with the industry's brightest minds - retail leaders, disruptive brands, analysts and tech experts - as we unpack the the forces driving retail transformation. 

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Latest Episodes

Inside Pets at Home's AI Transformation: What Agentic Shopping Changes for Retail
Retail DisruptedMarch 05, 2026
117
36:1083.24 MB

Inside Pets at Home's AI Transformation: What Agentic Shopping Changes for Retail

What happens when a major retailer hands the reins to AI? In this episode, Natalie Berg is joined by Simon Ellis, Head of AI Transformation and Enterprise Architecture at Pets at Home, to unpack how AI is quietly reshaping the way we shop – from loyalty and personalisation to agentic shopping and AI...

Future-Proofing Footwear Retail: Mastering Inventory & Digital Strategy | Charles Clinkard MD
Retail DisruptedMarch 03, 2026
116
27:1237.35 MB

Future-Proofing Footwear Retail: Mastering Inventory & Digital Strategy | Charles Clinkard MD

On this episode, Natalie Berg welcomes Tim Payne, Managing Director of Charles Clinkard, a leading UK independent footwear retailer with over a century of heritage. Join us as Tim shares invaluable insights from the frontlines of retail, detailing Charles Clinkard's remarkable evolution from a 97% i...

The Psychology of Delivery: UPS Insights from The Delivery Conference
Retail DisruptedFebruary 26, 2026
115
23:5532.83 MB

The Psychology of Delivery: UPS Insights from The Delivery Conference

Delivery isn't a back-end operation anymore – it's a frontline customer experience. In this episode of Retail Disrupted, we unpack the psychology of delivery and why retailers are now held responsible for every knock, delay and "Sorry we missed you" card. District Marketing Director Morgan Rivers (U...

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Inside Pets at Home's AI Transformation: What Agentic Shopping Changes for Retail
Retail DisruptedMarch 05, 202600:36:10

Inside Pets at Home's AI Transformation: What Agentic Shopping Changes for Retail

What happens when a major retailer hands the reins to AI? In this episode, Natalie Berg is joined by Simon Ellis, Head of AI Transformation and Enterprise Architecture at Pets at Home, to unpack how AI is quietly reshaping the way we shop – from loyalty and personalisation to agentic shopping and AI...

Inside Pets at Home's AI Transformation - What Agentic Shopping Changes for Retail
Retail DisruptedMarch 04, 202600:36:04

Inside Pets at Home's AI Transformation - What Agentic Shopping Changes for Retail

THE FUTURE OF SHOPPING – AI AT PETS AT HOME What happens when a major retailer hands the reins to AI? In this episode, Natalie Berg is joined by Simon Ellis, Head of AI Transformation and Enterprise Architecture at Pets at Home, to unpack how AI is quietly reshaping the way we shop – from loyalty an...

Future-Proofing Footwear Retail: Mastering Inventory & Digital Strategy | Charles Clinkard MD
Retail DisruptedMarch 03, 202600:27:12

Future-Proofing Footwear Retail: Mastering Inventory & Digital Strategy | Charles Clinkard MD

On this episode, Natalie Berg welcomes Tim Payne, Managing Director of Charles Clinkard, a leading UK independent footwear retailer with over a century of heritage. Join us as Tim shares invaluable insights from the frontlines of retail, detailing Charles Clinkard's remarkable evolution from a 97% i...

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Understand Where Retail is Headed

With AI now more accessible than ever, the true competitive edge in retail isn’t just about technology - it’s about domain expertise. This is precisely what makes Natalie Berg’s podcast, Retail Disrputed, so compelling by leveraging her extensive leadership and deep knowledge of retail, curates insightful conversations...

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Natalie has such a bright and engaging energy which really makes interviews so enjoyable! Whether you’re looking for industry trend updates, inspiring case studies, or actionable strategies, you’ll find it all here! Helpful knowledge no matter what stage of business you’re in! I’m not a retailer myself, but as a PR coa...

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This is what is needed in retail today!

Natalie’s curation of guests and take on the retail industry is fresh, forward leaning, and exactly what retailers need to consider as they work to evolve. This is a “must listen to!”

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Must listen if your in retail

Great source of information for anyone in the retail business.

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