Retail Disrupted
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Latest Episodes
Kingfisher's Group Digital Director: AI Is Bigger Disruption Than E-Commerce & Mobile
AI is a bigger wave of disruption than e-commerce or mobile because it isn't just changing how consumers behave; it's fundamentally changing how businesses operate. Romain Roulleau, Group Digital & E-Commerce Director, Kingfisher, joins Natalie Berg to unpack how Kingfisher — the £13 billion home im...
The Trust Crash: Why Consumers Don't Believe Brands Anymore
Your brand believes it's trusted. Your customers disagree. Dr Amna Khan is a renowned retail and consumer behaviour expert with a PhD in trust development from Alliance Manchester Business School. She's observed the trust contract between businesses and consumers unravel in real time. She joins Nata...
Why This Luxury Founder Tells Customers NOT to Buy – Marc-Antoine Barrois Strategy Briefing
Modern retail is globally efficient but emotionally bankrupt. Marc-Antoine Barrois, founder of the luxury fragrance house MARC-ANTOINE BARROIS, and architect Antoine Bouillot join Natalie Berg to discuss their shared belief: a store should prioritize emotion over the transaction. In this episode, th...
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Kingfisher's E-Commerce Director: AI Is Bigger Disruption Than E-Commerce & Mobile
AI is bigger than previous waves of disruption like e-commerce and mobile because it's not only changing the way we shop, but also the way businesses fundamentally operate. Romain Roulleau, Group Digital & E-Commerce Director, Kingfisher, joins Natalie Berg to unpack how Kingfisher — the £13 billion...
The Trust Crash: Why Consumers Don't Believe Brands Anymore
Your brand believes it's trusted. Your customers disagree. Dr Amna Khan is a renowned retail and consumer behaviour expert with a PhD in trust development from Alliance Manchester Business School. She's observed the trust contract between businesses and consumers unravel in real time. She joins Nata...
Why This Luxury Founder Tells Customers NOT to Buy – Marc-Antoine Barrois Strategy Briefing
Modern retail is globally efficient but emotionally bankrupt. Marc-Antoine Barrois, founder of the luxury fragrance house MARC-ANTOINE BARROIS, and architect Antoine Bouillot join Natalie Berg to discuss their shared belief: that a store should prioritize feeling over selling. In this episode, they ...
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Understand Where Retail is Headed
With AI now more accessible than ever, the true competitive edge in retail isn’t just about technology - it’s about domain expertise. This is precisely what makes Natalie Berg’s podcast, Retail Disrputed, so compelling by leveraging her extensive leadership and deep knowledge of retail, curates insightful conversations...
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Natalie has such a bright and engaging energy which really makes interviews so enjoyable! Whether you’re looking for industry trend updates, inspiring case studies, or actionable strategies, you’ll find it all here! Helpful knowledge no matter what stage of business you’re in! I’m not a retailer myself, but as a PR coa...
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Natalie’s curation of guests and take on the retail industry is fresh, forward leaning, and exactly what retailers need to consider as they work to evolve. This is a “must listen to!”
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Great source of information for anyone in the retail business.