Episodes
Co-op's Technology Director on Grocery Retail Transformation
Live from the NRF Big Show, Co-op’s director of technology Ian Cox joins Natalie to discuss: NRF highlights and practical use cases for AI in food retail. How Co-op enacted digital transformation to innovate faster, scale resources, and stay agile in a rapidly changing market. The importance of ser...
Social Commerce Lessons From TikTok’s Top Candy Seller
How did a family-run confectionery shop in Devon become the UK’s #1 seller of sweets on TikTok? George Robinson, Managing Director of SoSweet , shares the retailer's remarkable TikTok journey which started with a Gavin & Stacey inspired clip that went viral in 2020. The business is now making milli...
Personalized: Customer Strategy in the Age of AI
On the final episode of 2024, Natalie is joined by authors Mark Abraham and David Edelman to discuss their new book, Personalized: Customer Strategy in the Age of AI . đź“ş This episode is also available as video, so head over to the new Retail Disrupted channel on YouTube to watch the conversation ...
What Retailers Can Learn From the Navy Exchange
Rich Honiball is the EVP and Global Chief Merchandising & Marketing Officer for NEXCOM (Navy Exchange Service Command). He joins Natalie on the podcast to discuss: The unique role of military retail, the importance of having a clear mission, and other lessons for traditional retailers. Learnings fr...
Decarbonising Deliveries
Murvah Iqbal, co-CEO and co-founder of HIVED , is on a mission to revolutionise the delivery industry. Founded in 2021, the all-electric delivery start-up has already distributed millions of parcels across London for major brands including ASOS, Uniqlo, Nespresso and Zara, and is backed by investor...
Marketplaces are the New E-Commerce
Marc Vicente, Group Digital Director at Kingfisher, joins Natalie for a comprehensive discussion around e-commerce, AI, marketplaces, retail media, and more. They explore: Why omnichannel retailers are now embracing the marketplace model The role of physical stores in e-commerce Innovative partners...
Why Did Amazon Fresh Fail in Germany?
Boris Planer, Founder and Managing Director of Future Consulting, joins Natalie to discuss the news that Amazon is terminating its online grocery service in Germany. They discuss: What went wrong for Amazon Fresh in Germany, what does this tell us about Amazon's global grocery strategy, and where ...
Digital Transformation Lessons with Primark and Ann Summers
Paul Edney, Technology Director Channels at Primark, and Jeanette Copeland, Technology Director at Ann Summers, join Natalie to discuss lessons from their digital transformation projects. They explore: The rationale behind Primark’s click & collect roll-out and how it’s enabling the retailer to eng...
Amazon Haul, What Makes Vinted Special, Advent Calendar Fever
Natalie discusses the launch of Amazon Haul, the retailer’s new Temu-like storefront where most items are under $10 and delivery takes up to two weeks. She also unpacks the reasons behind Vinted’s success – what consumer needs is it tapping into and what are the implications for the wider retail se...