Episodes
Inside Pets at Home's AI Transformation: What Agentic Shopping Changes for Retail
What happens when a major retailer hands the reins to AI? In this episode, Natalie Berg is joined by Simon Ellis, Head of AI Transformation and Enterprise Architecture at Pets at Home, to unpack how AI is quietly reshaping the way we shop – from loyalty and personalisation to agentic shopping and AI...
Future-Proofing Footwear Retail: Mastering Inventory & Digital Strategy | Charles Clinkard MD
On this episode, Natalie Berg welcomes Tim Payne, Managing Director of Charles Clinkard, a leading UK independent footwear retailer with over a century of heritage. Join us as Tim shares invaluable insights from the frontlines of retail, detailing Charles Clinkard's remarkable evolution from a 97% i...
The Psychology of Delivery: UPS Insights from The Delivery Conference
Delivery isn't a back-end operation anymore – it's a frontline customer experience. In this episode of Retail Disrupted, we unpack the psychology of delivery and why retailers are now held responsible for every knock, delay and "Sorry we missed you" card. District Marketing Director Morgan Rivers (U...
Futureproofing Retail Strategy: The Oxford Playbook (Prof. Jonathan Reynolds)
The center of retail gravity has shifted. On this episode of Retail Disrupted, Natalie Berg sits down with Jonathan Reynolds, Associate Professor in Retail Marketing and Deputy Dean at Oxford's Said Business School, to dismantle the Western-centric view of retail innovation. They explore why the US ...
Agentic Commerce: Why NCR Voyix Says "Months To Minutes" Is The New Standard
Retail is entering the age of Agentic Commerce – where AI agents don't just recommend products, they autonomously sense, decide, and act to achieve customer goals. In this episode, sponsored by NCR Voyix , Amit Acharya unpacks what this shift really means for enterprise retailers: why you must desig...
The SURI Story: From D2C Startup to Target Shelves in 3 Years
How does a challenger brand disrupt a legacy category dominated by giants? SURI co-founders Gyve Safavi and Mark Rushmore have a few ideas. They join Natalie Berg to share how they're reinventing oral care with a sustainable, design-led electric toothbrush that consumers actually love to use. We unp...
Experience per Square Foot: Rethinking the Role of the Store
Retail is evolving fast — but physical stores still matter more than ever. In this episode of Retail Disrupted, Natalie Berg is joined by Melissa Gonzalez — design strategist, entrepreneur, author of The Purpose Pivot, and Principal at MG2 — to explore the future of experiential retail, why digitall...
How The "Happiness" Strategy Added €3 Billion to Unilever
Can "soft" skills really deliver hard numbers? In this episode of Retail Disrupted, Natalie Berg sits down with Matt Close, a 30-year Unilever veteran who proved that building a "happiness culture" isn't just nice to have—it's a massive growth engine. Matt served on Unilever's Executive Committee an...
AI in Retail: Hyper-Personalization, Agentic Commerce & What Comes Next
AI is no longer hype in retail - it's becoming table stakes. In this episode of Retail Disrupted, we're joined by senior retail and data leaders shaping the future of commerce: Keyur Govande (Chief Technology Officer at Depop), Daniel Bos (Senior Director of Data, Analytics & AI at Just Eat Take...