Retail Disrupted
Inside Pets at Home's AI Transformation: What Agentic Shopping Changes for Retail
What happens when a major retailer hands the reins to AI? In this episode, Natalie Berg is joined by Simon Ellis, Head of AI Transformation and Enterprise Architecture at Pets at Home, to unpack how AI is quietly reshaping the way we shop – from loyalty and personalisation to agentic shopping and AI...
Inside Pets at Home's AI Transformation - What Agentic Shopping Changes for Retail
THE FUTURE OF SHOPPING – AI AT PETS AT HOME What happens when a major retailer hands the reins to AI? In this episode, Natalie Berg is joined by Simon Ellis, Head of AI Transformation and Enterprise Architecture at Pets at Home, to unpack how AI is quietly reshaping the way we shop – from loyalty an...
Future-Proofing Footwear Retail: Mastering Inventory & Digital Strategy | Charles Clinkard MD
On this episode, Natalie Berg welcomes Tim Payne, Managing Director of Charles Clinkard, a leading UK independent footwear retailer with over a century of heritage. Join us as Tim shares invaluable insights from the frontlines of retail, detailing Charles Clinkard's remarkable evolution from a 97% i...
The Psychology of Delivery: UPS Insights from The Delivery Conference
Delivery isn't a back-end operation anymore – it's a frontline customer experience. In this episode of Retail Disrupted, we unpack the psychology of delivery and why retailers are now held responsible for every knock, delay and "Sorry we missed you" card. District Marketing Director Morgan Rivers (U...
2 Reasons Amazon Keeps Winning
Innovation and failure go hand in hand – and that mindset has been critical to Amazon’s success. When you run more experiments, you “fail” more… and learn faster. Retail analyst & Amazon author Natalie Berg and Oxford Professor & Deputy Dean at Saïd Business School Jonathan Reynolds break down why A...