Retail Disrupted
Joining us are the C-Suite leaders and disruptors actually driving these changes. We dive into the critical shifts:
🛒 The Empowered Shopper: Meeting the needs of the "on-my-terms" consumer.
🏢 Reinventing the Store: Where physical retail meets digital convenience (Unified Commerce).
📱 Channel Disruption: From the rise of resale and Temu & Shein, to the impact of AI and TikTok.
🚀 Future of E-Commerce: From immersive brand experiences to agentic commerce.
💡 Retail Leadership: Honest conversations on navigating disruption, culture, ESG, and loyalty.
Subscribe for the strategic clarity you need to future-proof your business—from the boardroom to the shop floor.
Inside Diageo's Digital Strategy: AI, Amazon Discovery & 15-Minute Delivery
70% of whiskey shoppers in Germany start on Amazon — even if they don't buy there. It’s a powerful reminder that digital commerce is about more than the transaction; it’s about discovery, inspiration and brand-building - important for a category like alcohol where just 6-7% of sales take place onlin...
Kingfisher's E-Commerce Director: AI Is Bigger Disruption Than E-Commerce & Mobile
AI is bigger than previous waves of disruption like e-commerce and mobile because it's not only changing the way we shop, but also the way businesses fundamentally operate. Romain Roulleau, Group Digital & E-Commerce Director, Kingfisher, joins Natalie Berg to unpack how Kingfisher — the £13 billion...
The Trust Crash: Why Consumers Don't Believe Brands Anymore
Your brand believes it's trusted. Your customers disagree. Dr Amna Khan is a renowned retail and consumer behaviour expert with a PhD in trust development from Alliance Manchester Business School. She's observed the trust contract between businesses and consumers unravel in real time. She joins Nata...
Why This Luxury Founder Tells Customers NOT to Buy – Marc-Antoine Barrois Strategy Briefing
Modern retail is globally efficient but emotionally bankrupt. Marc-Antoine Barrois, founder of the luxury fragrance house MARC-ANTOINE BARROIS, and architect Antoine Bouillot join Natalie Berg to discuss their shared belief: that a store should prioritize feeling over selling. In this episode, they ...
California Pizza Kitchen's Rick Rosenfield on Innovation, Reinvention & the CPK Comeback
In 1985, two federal prosecutors walked away from their careers to bet their homes on a pizza restaurant in a Beverly Hills "graveyard site". They wound up inventing an entirely new dining category. Rick Rosenfield, co-founder of California Pizza Kitchen, joins Natalie Berg on Retail Disrupted to sh...