Live from the NRF Big Show, Co-op’s director of technology Ian Cox joins Natalie to discuss:
- NRF highlights and practical use cases for AI in food retail.
- How Co-op enacted digital transformation to innovate faster, scale resources, and stay agile in a rapidly changing market.
- The importance of service availability as a convenience retailer: delivering transformation projects with minimal impact on the customer.
- The relevance of quick commerce for convenience retailers.
Ian’s Bio:
Ian Cox is the director of technology for Co-op UK, where he oversees SAP services, roadmap and footprint across the entire business. He’s also responsible for all Colleague Digital Technology products and platforms used in our Co-op businesses and support center, including Stores, Distribution, Legal Services and Funeral-care.
Connect with Ian on LinkedIn.
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