Gregor Ulitzka (President, Europe at Ocado Group) makes the case that online grocery isn't a sprint — it's a decathlon. The path to profitability requires retailers to master logistics, availability, pricing, last-mile, customer experience - the works!
From Ocado's origins as the UK's first pure-play online grocer to a technology platform and solutions business powering e-commerce for some of the world's biggest grocers — this is a masterclass in what it actually takes to make online grocery work.
Gregor and Natalie discuss:
- The "detail, detail, detail" principle behind sustainable online grocery profitability
- Shifting consumer habits & the 2-hour delivery myth
- Global partnerships: from Alcampo to Asda (hot off the press)
- In-store solutions vs CFCs: the infrastructure decisions
- Where AI genuinely adds value in grocery (and where human beats algorithm every time)
- Retail 2036: will AI agents be doing all the grocery shopping for us?
🤝 Today's episode is brought to you by Manhattan Associates https://www.manh.com/
ABOUT OUR GUEST
Gregor is president of Europe at the Ocado Group. As the first person to hold this role, he is responsible for the growth and operations of Ocado Solutions across the region. Prior to joining in 2023, Gregor built and scaled the vendor-facing supply chain at Amazon for over 10 years, with his most recent role for the business being director of supply chain and inventory management for Europe.
ABOUT THE PODCAST
🎙️ Retail Disrupted is a Top 5% Global Podcast with the leaders and disruptors shaping the future of retail. Hosted by retail analyst Natalie Berg. Subscribe: 👉 YouTube: https://www.youtube.com/@retaildisrupted 👉 Apple: https://podcasts.apple.com/gb/podcast/retail-disrupted/id1676107321 👉 Spotify: https://open.spotify.com/show/5H0TALn63ov2VAIJPNi3FM 👉 LinkedIn: https://www.linkedin.com/company/retail-disrupted/ 👉 Newsletter: https://retaildisrupted.substack.com