In this episode, sponsored by NCR Voyix (https://www.ncrvoyix.com/) , Amit Acharya unpacks what this shift really means for enterprise retailers: why you must design simultaneously for two customers – the human in the aisle and the AI agent acting on their behalf – and why a unified commerce foundation is non-negotiable.
You'll learn:
• What Agentic Commerce Actually Is – and how it differs from today's search- and recommendation-based systems.
• The Two-Customer Challenge – humans wanting inspiration, discovery and joy vs. agents optimising for relevance, availability and speed.
• Why Unified Commerce Is The Real Prerequisite – open APIs, microservices and a single source of truth so agents can access clean, decomposed data.
• From Months To Minutes – how modern architectures slash deployment cycles and reduce the risk of "working" 40-year-old systems.
• Store-Level Impact – from reducing self checkout interventions to using edge computing so stores keep trading even when networks are choppy.
Featuring: Amit Acharya, Corporate Vice President of Product & Design for Retail Commerce, NCR Voyix Hosted by: Natalie Berg, Retail Disrupted