In this episode, sponsored by NCR Voyix, Amit Acharya unpacks what this shift really means for enterprise retailers: why you must design simultaneously for two customers – the human in the aisle and the AI agent acting on their behalf – and why a unified commerce foundation is non‑negotiable.
You’ll learn:
- What Agentic Commerce Actually Is – and how it differs from today’s search- and recommendation-based systems.
- The Two-Customer Challenge – humans wanting inspiration, discovery and joy vs. agents optimising for relevance, availability and speed.
- Why Unified Commerce Is The Real Prerequisite – open APIs, microservices and a single source of truth so agents can access clean, decomposed data.
- From Months To Minutes – how modern architectures slash deployment cycles and reduce the risk of “working” 40-year-old systems.
- Store-Level Impact – from reducing self‑checkout interventions to using edge computing so stores keep trading even when networks are choppy.
If you’re a retail leader, CIO, CDO or GM responsible for modernisation, this is effectively a strategy briefing on how to build an AI-ready stack without breaking your stores.
Featuring: Amit Acharya, Corporate Vice President of Product & Design for Retail Commerce, NCR Voyix
Hosted by: Natalie Berg, Retail Disrupted
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