In this episode, sponsored by NCR Voyix, Amit Acharya unpacks what this shift really means for enterprise retailers: why you must design simultaneously for two customers – the human in the aisle and the AI agent acting on their behalf – and why a unified commerce foundation is non‑negotiable.
You’ll learn:
- What Agentic Commerce Actually Is – and how it differs from today’s search- and recommendation-based systems.
- The Two-Customer Challenge – humans wanting inspiration, discovery and joy vs. agents optimising for relevance, availability and speed.
- Why Unified Commerce Is The Real Prerequisite – open APIs, microservices and a single source of truth so agents can access clean, decomposed data.
- From Months To Minutes – how modern architectures slash deployment cycles and reduce the risk of “working” 40-year-old systems.
- Store-Level Impact – from reducing self‑checkout interventions to using edge computing so stores keep trading even when networks are choppy.
CHAPTERS
00:00 The North Star: Adoption as the Primary Metric
01:45 Defining Agentic Commerce: From Passive to Goal-Driven Systems
03:34 Designing for Two Audiences: Human Shoppers and Digital Agents
05:09 Three Shopper Archetypes: Necessity, Entertainment, and Opportunistic
08:37 Retailer Strategy: Goals, Efficiency, and IT Optimization
11:44 Major Trends: Format Evolution, Unified Checkout, and Store Digitization
22:07 Invisible Technology: Digital Nudges and Self-Checkout Training
25:19 Measuring Success: Adoption as the Ultimate North Star
30:26 Final Advice: Outcome Focus and Platform Foundation
If you’re a retail leader, CIO, CDO or GM responsible for modernisation, this is effectively a strategy briefing on how to build an AI-ready stack without breaking your stores.
Featuring: Amit Acharya, Corporate Vice President of Product & Design for Retail Commerce, NCR Voyix
Hosted by: Natalie Berg, Retail Disrupted
#RetailDisrupted #NCRVoyix #AgenticCommerce #RetailStrategy #RetailTech