Recorded at Manhattan Exchange 2025 in Antwerp, this episode dives into how AI is transforming retail — from search and discovery to customer service and the in-store experience. Host Natalie Berg and guest Ben Sillitoe unpack the biggest tech trends shaping retail’s next chapter: agentic AI, post-purchase innovation, gamification, employee empowerment, and customer-controlled fulfilment. Expect fresh insights, real-world examples, and a glimpse into the future of how we shop.
This episode is brought to you by Manhattan Associates (https://www.manh.com/) , the global leader in supply chain and unified commerce.
Ben is the Editor of Green Retail World. For more: https://greenretail.world
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