In this episode of Retail Disrupted, we're joined by senior retail and data leaders shaping the future of commerce: Keyur Govande, Chief Technology Officer at Depop Daniel Bos, Senior Director of Data, Analytics & AI at Just Eat Takeaway.com Daniel Chasle, Chief Data Officer at New Look
Together, we unpack how AI is transforming customer experience through hyper-personalization, real-time relevance, and smarter commerce journeys—from food delivery micro-moments to fashion discovery and the rise of agentic AI.
This is a practical, honest conversation about what's actually working, what's overhyped, and how retailers can turn AI investment into real customer value and ROI.
🎧 Expect insights on: personalization vs relevance, AI-powered discovery, legacy tech challenges, agentic commerce, and what the next wave of retail disruption really looks like.
Recorded live on stage at London Tech Week's AI in Retail Event.