While major chains struggle with closures and declining foot traffic, one category is quietly thriving: recommerce. And at the center of it is a surprising advantage - physical stores.
In this episode of Retail Disrupted, retail analyst Natalie Berg sits down with Stephen Preuss, Co-Founder and CEO of PayMore, to unpack how a brick-and-mortar-first strategy is fueling the fastest-growing electronics franchise in the U.S.
You'll learn:
• Why physical retail is essential for trust in secondhand transactions
• How PayMore achieves a 7-minute average transaction vs. ~60 mins for pawn shops — and why that speed builds loyalty
• The 75% repeat customer rate that defies a 7% industry average
• How PayMore competes with eBay, pawn shops, and Big Tech buyback programs
• The franchise model: building a strong network of seasoned operators
• How PayMore is turning used electronics into a community retail experience — creating local jobs, driving economic growth, and keeping money in the neighbourhood
• 2 million pounds of e-waste diverted — and why sustainability is now a revenue driver
• International expansion: UK, Canada, and Europe
📺 You can also watch this episode on YouTube https://www.youtube.com/watch?v=oXHJdr7LhTM (https://www.youtube.com/watch?v=oXHJdr7LhTM)) and don't forget to subscribe for weekly insights and exclusive clips from the podcast!
If you're a retail leader exploring resale, recommerce, or franchise growth, this episode is a must-listen.