We dig into agentic commerce, unified commerce, and how retailers can offer a consistent experience across stores, apps, marketplaces and AI assistants. We also dive into ecosystem shifts like the Universal Commerce Protocol (UCP) – and what it means when your products, prices and inventory start surfacing directly inside AI-led experiences, not just on your own site.
For GMs, CX leaders, e-commerce heads and board level strategists, this episode offers a clear lens on how AI is reshaping the retail landscape – and the decisions you need to prioritize now to stay relevant.
TIMESTAMPS
2:15 (https://www.youtube.com/watch?v=ogTO5EUBLic&t=135s) – How AI Already Shapes Everyday Shopping / 6:45 (https://www.youtube.com/watch?v=ogTO5EUBLic&t=405s) – Agentic Commerce – From Discovery to Purchase / 12:30 (https://www.youtube.com/watch?v=ogTO5EUBLic&t=750s) – Unified Data Foundations – Building a Single Source of Truth / 17:00 (https://www.youtube.com/watch?v=ogTO5EUBLic&t=1020s) – Trust, Control & Governance – Where Humans Stay in the Loop / 22:15 (https://www.youtube.com/watch?v=ogTO5EUBLic&t=1335s) – Execution Playbook – Moving from Pilots to Production / 27:30 (https://www.youtube.com/watch?v=ogTO5EUBLic&t=1650s) – Key Actions for Retail Leaders
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