Name: Resale vs Retail: M&S and eBay on What Shoppers Actually Want
Uploaded: 2026-01-26T13:28:58.000Z
Duration: 232
Description: Customers say they want sustainability, but do they actually want to pay for it? In this clip, we analyze the "Say-Do Gap" - the conflict where shoppers demand...

Customers say they want sustainability, but do they actually want to pay for it? In this clip, we analyze the "Say-Do Gap" - the conflict where shoppers demand green options but refuse to be inconvenienced.

Featuring insights from: Katharine Beacham (Head of Sustainability for Fashion, Home & Beauty, M&S), Jemma Tadd (Director of Fashion, eBay), and Matt Hanrahan (Co-Founder, Reskinned)

We discuss:

How the "Say-Do Gap" impacts both traditional Retail and Resale models.
The reality of consumer behavior: Sustainability vs. Price & Convenience.
How these two giants are navigating the future of shopping.

🎧 Check out the full episode of Retail Disrupted here: https://www.youtube.com/watch?v=RtQlOpxmwA4

Hosted by retail analyst Natalie Berg, we explore the trends reshaping the future of shopping. 👉 Subscribe for more strategic insights https://www.youtube.com/@retaildisrupted

#RetailDisrupted #Resale #Sustainability #MarksAndSpencer #eBay #RetailStrategy #ConsumerBehavior

Retail Disrupted, natalie berg, m&s strategy, eBay resale, resale vs retail,

Resale vs Retail: M&S and eBay on What Shoppers Actually Want

Follow the podcast

Follow Natalie