On this week’s BBC Radio 4 The Bottom Line, Natalie Berg joins Evan Davis, Julian Metcalfe (Itsu & Pret-a-Manger), and Robert Elsey (Co-op) to discuss the rise - and possible slowdown - of self-checkouts in supermarkets. From retail automation in supermarkets to changes in customer experience, this clip examines why some chains are scaling back and what it means for the future of self-checkout.
Are stores moving too fast, or is there more opportunity for cashierless technology and grocery store automation?
Listen to the full episode: https://www.bbc.co.uk/sounds/play/m0028bnv
Lots more to say so will cover over on #retaildisrupted soon!
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