Train Skills, Don't Train Personality #RetailStrategy #BusinessInsights
Retail DisruptedMarch 23, 202600:00:35

Train Skills, Don't Train Personality #RetailStrategy #BusinessInsights

Tim Payne (Managing Director of Charles Clinkard) shares what he really looks for when hiring store associates – and why he’ll always hire for personality over “sales shark” tactics.

If someone has the right attitude, you can train the skills. What you can’t train is genuine, one-to-one, non-pushy customer care.

Full strategy episode on Retail Disrupted, hosted by retail analyst and author Natalie Berg.

#RetailStrategy #RetailLeadership #RetailHiring
retail hiring, hiring store associates, retail recruitment, customer service skills, personality over skills,
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