In this clip from the Retail Disrupted podcast, global logistics expert Becky Lombardo explains why luxury customers have higher expectations, how experience matters as much as the product, and how simple details like packaging, unboxing, and handwritten notes can leave a lasting impression. Drawing from her experience at Matches Fashion, Becky shares how deep customer insight shapes brand experience from warehouse to doorstep.
If you’re in retail, e-commerce, logistics, or brand strategy, this conversation is a masterclass in customer-centric thinking. Check out the full episode and don't forget to subscribe to Retail Disrupted for more retail insights!
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