E-commerce promised convenience. But increasingly consumers are experiencing something very different — missed deliveries, porch piracy, and what many are now calling "parcel anxiety." Meanwhile, retailers face mounting pressure on delivery costs and sustainability targets.
In this episode, Natalie Berg sits down with Miha Jagodic, Co-founder and CEO of Bloq.it — Europe's fastest-growing provider of smart locker networks technology — to unpack why home delivery is fundamentally broken and what must replace it.
What we cover:
→ Why 25% of home deliveries fail on the first attempt — and the true cost of re-delivery
→ How out-of-home parcel volume is growing faster than home delivery globally
→ Why Western Europe is already short 600,000 lockers
→ The density effect: why the more lockers you deploy, the more demand you create
→ How Vinted Go is using lockers to make low-value fashion purchases economically viable
→ Why we should look to Poland and the Nordics for inspiration
→ Locker use cases: click-and-collect, returns, in-store foot traffic, retail media
CHAPTERS
00:00 Why Home Delivery Is Broken — The Parcel Anxiety Crisis
00:57 Bloq.it: End-to-End Smart Locker Infrastructure
03:13 The Economics of Last Mile — Costs, Failure Rates & Hidden Fees
07:37 Speed vs. Reliability — What Consumers Actually Value
08:42 Global Playbook: Poland, the Nordics & the Density Equation
11:57 Retail Opportunity: Returns, Click & Collect & Locker Media
14:53 Sustainability & the Returns Revolution
18:36 Deployment Playbook & The Future of Locker Infrastructure
ABOUT THE GUEST
Miha Jagodic is the Co-founder and CEO of Bloq.it. Founded in Lisbon in 2019, the company provides end-to-end solutions comprising hardware, software and operational services to logistics and retail giants across the globe. Its partners include online marketplace Vinted and logistics multinationals DHL and GLS.
As CEO, Miha oversees the overall strategy of the business alongside his co-founders, with special attention to areas such as Finance, Talent, and Legal. Miha holds a degree in Business Administration and Management from the University of Ljubljana, School of Economics and Business. In 2023, he made history as the first Slovenian to feature on a Forbes list in technology and innovation, when he was recognised in the Forbes 30 under 30.
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Hosted by retail analyst Natalie Berg — co-author of Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce — Retail Disrupted™ is a Top 5% Global Podcast exploring the trends reshaping the future of shopping.
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