In this episode, Natalie Berg speaks with Stephen Preuss, Co-Founder and CEO of PayMore, the US's fastest-growing electronics franchise, about why brick-and-mortar is the unexpected competitive edge in recommerce — and why secondhand retail may be the most future-proof model in a turbulent landscape.
THE FUTURE OF SHOPPING — KEY TAKEAWAYS:
→ Why physical retail is essential for trust in secondhand transactions
→ How PayMore achieves a 7-minute average transaction vs. ~60 mins for pawn shops — and why that speed builds loyalty
→ The 75% repeat customer rate that defies a 7% industry average
→ How PayMore competes with eBay, pawn shops, and Big Tech buyback programs
→ The franchise model: building a strong network of seasoned operators
→ How PayMore is turning used electronics into a community retail experience — creating local jobs, driving economic growth, and keeping money in the neighbourhood
→ 2 million pounds of e-waste diverted — and why sustainability is now a revenue driver
→ International expansion: UK, Canada, and Europe on the horizon
PREREQUISITE FOR RETAIL LEADERS:
If your brand doesn't yet have a recommerce or resale strategy — or you're exploring franchise as a growth model — this episode is your starting point.
GUEST: Stephen Preuss Sr., Co-Founder and CEO, PayMore, a thriving business revolutionizing the second-hand electronics industry and now the largest buy-sell-trade franchise in the country
HOST: Natalie Berg, Retail Analyst and Founder of NBK Retail | Co-author, Amazon: How the World's Most Relentless Retailer Will Continue to Revolutionize Commerce
🎧 Retail Disrupted — Top 5% Global Podcast https://retaildisrupted.com
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