In this clip from the Retail Disrupted podcast, Heni Hazbay, Marketing Director at Argos, explains why physical stores are vital in retail. While AI and large language models transform shopping, Heni emphasizes that nothing replaces the human warmth and understanding store colleagues provide—guiding customers and solving last-minute dilemmas. He also highlights how stores fulfill the need for instant gratification, allowing customers to collect items immediately rather than waiting for delivery—a convenience online shopping can’t always match. 🎧 Listen to the full episode to hear Natalie Berg and Heni Hazbay explore how Argos blends technology and in-store experience to meet evolving customer expectations: https://retaildisrupted.com/episode/inside-argos-digital-ai-evolution-with-marketing-director-heni-hazbay #RetailDisrupted #Argos #NatalieBerg #CustomerExperience #InStoreShopping #RetailTrends #RetailInnovation #MarketingInsights #AIinRetail #PodcastClip 
