In this episode of Retail Disrupted, Natalie Berg is joined by Richard Fisher (Design Manager, Holland & Barrett) and Chris Newell (Creative Partner, Syn). Together, they share how disruptive thinking in retail shaped the concept and what it means for the future of the brand.
This isn’t just another shop fit. The store includes a Pilates studio, health testing, consultation hubs, and interactive zones — a bold example of experience-driven retail that goes beyond transactions.
They discuss:
02:10 Why Holland & Barrett needed a new approach to store design
06:45 How disruptive thinking guided the concept and rollout
12:30 Creating the Cardiff experience store and what makes it different
19:20 The role of technology in shaping the future of retail experiences
25:50 How customers are responding to innovative retail concepts
33:15 The challenge of scaling design across 1,000+ stores
40:00 What this disruptive innovation case study says about retail transformation 2025
If you’re interested in customer experience retail and how bold design can redefine a brand, this episode is packed with practical lessons
More on the Holland & Barrett store: https://corporate.hollandandbarrett.com/news/21-03-2025/
More on the podcast: https://retaildisrupted.com/"
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