They explore:
• The cost of misunderstanding risk – why playing it safe is the riskiest strategy of all.
• Why a complete metamorphosis of the leadership mindset is essential to thrive in the face of accelerating change.
• Why some brands get stuck in the “unremarkable middle” and how to overcome internal complacency.
• Why Steve believes many US department stores have no chance of turning themselves around.
• The Dallas drone wars – is this the future of home delivery?
Natalie also shares a few thoughts on Amazon’s 30th anniversary.
Steve’s bio:
Steve has been named a top global retail influencer by multiple organizations, and his thoughts on the future of shopping are regularly shared in his role as a Forbes Senior Contributor, as well as through other media, including CNN, The Wall Street Journal, and Bloomberg. As a sought-out keynote speaker, Steve has delivered talks on six continents, sharing his unique perspective on what it takes to reignite customer growth in a world of unrelenting change and shifting consumer preferences. Steve is President of SageBerry Consulting, where he has advised dozens of brands on their growth strategies. Prior to founding Sageberry, he was chief strategy officer and SVP, multichannel marketing at the Neiman Marcus Group. He serves on multiple for profit and non-profit boards. Steve holds an MBA from the Harvard Business School and a BA in Economics from Tufts University. He lives in Dallas, Texas.
Links:
LEADERS LEAP: Transforming Your Company at the Speed of Disruption (https://www.amazon.co.uk/Leaders-Leap-Transforming-Company-Disruption/dp/163756029X)
Steve on LinkedIn (https://www.linkedin.com/in/stevenpdennis/)
Steve on X (https://x.com/StevenPDennis)
Steve on Instagram (https://www.instagram.com/stevenpdennis/)
Steve’s Remarkable Retail podcast (https://podcasts.apple.com/gb/podcast/remarkable-retail/id1530627864)
Natalie’s radio interview (https://www.rnz.co.nz/national/programmes/nights/audio/2018946268/retail-giant-amazon-turns-30) on Amazon’s 30th anniversary
NBK Retail (https://nbkretail.com/)
Related Videos
Personalized: Customer Strategy in the Age of AI
On the final episode of 2024, Natalie is joined by authors Mark Abraham and David Edelman to discuss their new book, Personalized: Customer Strategy in the Age of AI. David, Mark, and Natalie discuss how customer expectations are evolving for the digital era, why businesses often get stuck and don’t...
What Retailers Can Learn From the Navy Exchange
Rich Honiball is the EVP and Global Chief Merchandising & Marketing Officer for NEXCOM (Navy Exchange Service Command). He joins Natalie on the podcast to discuss: • The unique role of military retail, the importance of having a clear mission, and other lessons for traditional retailers. • Learnings...
Decarbonising Deliveries
Murvah Iqbal, co-CEO and co-founder of HIVED ( https://www.hived.space/) , is on a mission to revolutionise the delivery industry. Founded in 2021, the all-electric delivery start-up has already distributed millions of parcels across London for major brands including ASOS, Uniqlo, Nespresso and Zara...