Guests Phil Hackney (COO, Matalan), Katherine Davis (Chief Retail Officer, Matalan), and Martin Ward (Head of Software UK & Ireland, Toshiba Global Commerce Solutions) join Natalie Berg to share how the retailer is using digital retail solutions and in-store retail technology to modernize operations and deliver better customer experiences.
From upgrading retail POS solutions to building stronger retail technology partnerships, this conversation offers a behind-the-scenes look at a real retail transformation case study. The panel also unpacks the role of physical stores in a digital-first world, and the retail business growth strategies needed to stay competitive.
They cover:
02:29 Matalan's Strategic Direction and Transformation Programme
05:35 Understanding Customer Identity and Market Positioning
08:58 The Evolving Role of Bricks and Mortar Retail
11:54 The Future of Self-Checkout and Technology Integration
27:17 Empowering Frontline Staff for a Better Customer Experience
35:34 E-commerce Trends and Customer Engagement
40:27 Future Trends and Innovations in Retail
If you’re interested in the future of retail technology and how innovation can reshape established brands, you’ll want to hear this one.
This episode is brought to you by Toshiba Global Commerce Solutions. For more, visit https://commerce.toshiba.com
For more, visit https://retaildisrupted.com
#RetailReimagined #matalan #toshibaglobal #retailinnovation #futureofretail #retailtechnology #digitalretail #retailgrowth #smartretail #retailsolutions #podcast #podcastenglish #2025