Former CEO of Blockbuster and 7-Eleven James Keyes joins Natalie Berg on #RetailDisrupted to discuss:
♦ Change equals opportunity – lessons from Jim’s career and how to avoid being disrupted during periods of turbulence.
♦ Dispelling the myths behind Blockbuster’s demise – why fear, not Netflix, killed Blockbuster.
♦ Why Jim believes we might see a revival of the Blockbuster brand.
♦ Diversification – with Netflix opening restaurants, TikTok opening shops and Amazon opening hair salons, just how far could and should brands veer from their core?
♦ How technology can empower staff and elevate the customer experience.
♦ Lessons from Jim’s new book, EDUCATION IS FREEDOM: The Future Is in Your Hands: understanding the importance of collaboration, cultural literacy, continual evolution and character.
Listen to the full episode:
🎧 Apple: https://podcasts.apple.com/gb/podcast/the-real-reason-blockbuster-failed/id1676107321?i=1000655569051
🎧 Spotify: https://open.spotify.com/episode/3PQA74ZhhIt90MBizuSOIF
🎧 YouTube (audio): https://www.youtube.com/watch?v=1nQuzT-6iqo
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#leadership #retail #disruption #consumer #shopping #retailpodcast #retailinsights #blockbuster #netflix #amazon #tesco #physicalretail #bricksandmortar #businesstransformation #changemanagement