video podcast

Martin George, former Customer Director at Waitrose, and Jessica Cole, Senior Director Own Brand, Masterbrand, Customer Strategy & Propositions, at Asda join Natalie to discuss the evolving role of marketing in retail. They explore: - Retail disruption – how has AI impacted retail marketing? How hav...

On the final episode of 2024, Natalie is joined by authors Mark Abraham and David Edelman to discuss their new book, Personalized: Customer Strategy in the Age of AI. David, Mark, and Natalie discuss how customer expectations are evolving for the digital era, why businesses often get stuck and don’t...

Jeremy Schwartz was the turnaround CEO of Pandora, the world’s largest jewellery company with 2,500 stores and e-commerce sites in 90 countries. Prior to that, Jeremy was Chairman and CEO of The Body Shop from 2013 to 2017. He also previously spent time at Sainsbury’s and, as Brand Director, he was ...

Natalie speaks to Nigel Oddy, currently CEO of the UK and Europe’s leading golf retailer American Golf, and previously CEO of House of Fraser, New Look, Matalan and The Range. This episode is part of a special collaboration with the Richmond Retail & E-commerce Directors' Forum. Nigel will be speaki...

Chris Browne, former Global Retail Director at Ted Baker, joins Natalie Berg to discuss: - Visual AI and the opportunities for fashion retail   - How tech can enhance the shopping experience - Addressing the perennial problem of returns - What Western retailers can learn from Asia - Chris’ vision fo...